Grounded answers
Responses restricted to your approved knowledge base.
Conversational AI
Answer Every Customer Immediately — Without Adding Headcount
We build AI assistants grounded in your own content that respond across web chat and messaging, qualify enquiries and hand over to a person with full context.
AI-powered conversations that help businesses respond, qualify and support customers.
System flow
- Message
- AI Assistant
- Qualification
- CRM Record
- Human Handoff
The problem
Customers Expect an Answer Now, Not in Business Hours
- First response times stretch into hours across every channel
- The same questions are answered manually hundreds of times a month
- Conversations carry no structured data into the CRM
- Out-of-hours enquiries are effectively lost
The approach
An Assistant That Knows Your Business and Its Limits
The assistant is grounded in your approved content, follows a defined qualification path, records structured data and escalates whenever the conversation exceeds its scope.
How the pieces connect
- Message
- AI Assistant
- Qualification
- CRM Record
- Human Handoff
- Answering pre-sale questions instantly on a high-traffic website
- Handling out-of-hours enquiries with proper qualification
- Reducing repetitive support load without reducing service quality
How it works
Delivering Conversational AI
- 01
Knowledge preparation
We assemble and structure the content the assistant is allowed to use.
- 02
Conversation design
We define tone, the qualification path and what must never be answered automatically.
- 03
Channel deployment
The assistant is deployed to web chat and your messaging channels.
- 04
Review loop
Real transcripts are reviewed and the assistant is refined against them.
Capabilities
What the system includes
Every build is scoped to your business — these are the components most commonly included.
Qualification flow
Structured questions that produce usable CRM fields.
Escalation rules
Defined triggers that bring a human into the conversation.
Multi-channel
One assistant across web chat and business messaging channels.
Conversation logging
Full transcripts attached to the customer record.
Multilingual handling
Support for the languages your customers actually use.
What we deliver
Where the Assistant Works
One assistant with your service knowledge, deployed on the channels your customers already use.
Website chat
Answers service, pricing-range and availability questions, then books or escalates.
WhatsApp assistant
Handles quote requests and job status questions on the channel trades actually use.
After-hours cover
Collects emergency details overnight and escalates genuine emergencies immediately.
Booking assistant
Offers real calendar slots and confirms the appointment.
FAQ deflection
Common questions answered instantly so the phone is free for real jobs.
Human handoff
Clean escalation with full transcript when a person is needed.
Samples
Sample Assistants
Conversation flows tuned for local service enquiries.
9:41100%
Electrical & plumbing
Overnight Enquiry Handling
Collects fault, address and urgency after hours; wakes the on-call technician only for true emergencies.
- Triage: emergency vs next-day
- Emergency → call on-call technician
- Next-day → booked slot confirmed
- Night enquiries kept
- 100%
- False call-outs
- -52%
- Reply time
- Instant
9:41100%
Fridge & AC repair
Fault Triage in Chat
Asks appliance, brand, symptom and age, then gives an honest likely-cause range and books the visit.
- 4-question triage
- Likely cause explained
- Visit booked in calendar
- Chats handled
- 83%
- Escalations
- Only when needed
- Bookings
- In-chat
Illustrative examples of the systems we build. Figures show the target outcomes these builds are designed around, not claims about a specific named client.
Process
From manual processes to automated systems
- 01
Discover
We understand your business, workflows, bottlenecks and goals.
- 02
Design
We map the processes that can be automated and design the system architecture.
- 03
Build
We develop and connect your automation, AI, CRM and marketing systems.
- 04
Optimize
We monitor the system and continuously improve the workflows.
FAQ
Conversational AI questions
Build Your Conversational AI System
Start with an audit. We will map what can be automated in your business and what it would take to deliver it.