Channel consolidation
Marketplace, Facebook, WhatsApp and web enquiries feed one queue with the source retained.
Automotive
Marketplace, Social and Web Enquiries in One Qualified Queue
Enquiries arrived on marketplaces, Facebook, WhatsApp and the website. We consolidated them into a single AI-qualified inbox with test-drive booking and service reminders.
- Client
- Automotive dealership (used vehicles)
- Scope
- CRM & Inbox Automation, Conversational AI, Lead Management
- Timeline
- Live in 5 weeks
Four Inboxes, No Shared Picture
The same buyer could enquire on two platforms and receive two different answers, or none at all.
- Marketplace messages were checked irregularly
- Vehicle availability answers were inconsistent between staff
- Test-drive bookings were arranged ad hoc over the phone
- Past customers were never contacted for service
System Flow
- Multi-Channel Enquiry
- Unified Inbox
- AI Qualification
- Test Drive Booking
- Service Reminders
Stack
- Marketplace + social inboxes
- WhatsApp Business API
- Stock data sync
- CRM
- Reminder workflows
Approach
What We Built
Stock-aware replies
The assistant answers availability, variant and price questions from current stock data.
Test-drive booking
Interested buyers are offered real slots and booked without a phone call.
Service reminders
Sold vehicles enter a reminder schedule that brings customers back for service.
Outcome
What Changed
Reported as observed operational change. We do not publish figures we cannot stand behind.
- Channels
- One queue
Every enquiry source lands in the same qualified inbox.
- Answer quality
- Stock-accurate
Availability and pricing answers come from current inventory.
- Repeat business
- Automated
Service reminders run against the sold-vehicle list continuously.
More case studies
Other Systems We've Built
Home Services
Every Enquiry Answered in Under a Minute
Ads, web forms and WhatsApp enquiries were landing in three unconnected places. We built one capture-and-routing system with instant qualification and automated quote follow-up.
Real Estate
Long-Cycle Buyers Kept Warm Without Manual Chasing
High enquiry volume and long buying cycles meant most leads went cold. We built routing by budget and area, plus a nurture system that re-engages buyers when matching listings appear.
E-commerce
AI Handling Pre-Sale and Order-Status Conversations
Sizing, shipping and where-is-my-order questions filled the support inbox. We connected an AI responder to live store data with clean handoff rules for anything sensitive.
Want This Mapped for Your Business?
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