Self-serve booking
Patients book from WhatsApp or the website against real doctor availability, with confirmation sent immediately.
Healthcare
Booking, Reminders and Intake Off the Front Desk
The reception phone was the bottleneck for the whole clinic. We automated booking, confirmation, reminders and structured intake while leaving all clinical judgement with staff.
- Client
- Multi-doctor clinic
- Scope
- Lead Management, Conversational AI, AI Automation
- Timeline
- Live in 5 weeks
One Phone Line Controlled the Clinic's Capacity
Patients could only book by calling during opening hours, and every no-show cost a slot that could have been filled.
- Missed calls at peak times became lost appointments
- Reminders were manual and inconsistent
- Intake details were collected in the waiting room, delaying consultations
- No visibility of no-show patterns by doctor or time slot
System Flow
- Patient Message
- Availability Check
- Booking
- Intake Form
- Reminders
Stack
- WhatsApp Business API
- Scheduling system
- Automated reminders
- Intake forms
- Practice records
Approach
What We Built
Reminder sequence
Automated reminders run at fixed intervals before the appointment with a one-tap reschedule option.
Structured intake
Non-clinical intake questions are collected before arrival and attached to the appointment record.
Strict clinical boundary
The assistant never offers advice, triage or interpretation. Anything clinical is routed to staff.
Outcome
What Changed
Reported as observed operational change. We do not publish figures we cannot stand behind.
- Booking channel
- Always open
Appointments can be made outside reception hours.
- Reminders
- Every appointment
Consistent reminder sequence with reschedule instead of no-show.
- Consultation start
- Faster
Intake arrives before the patient does.
More case studies
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Every Enquiry Answered in Under a Minute
Ads, web forms and WhatsApp enquiries were landing in three unconnected places. We built one capture-and-routing system with instant qualification and automated quote follow-up.
Real Estate
Long-Cycle Buyers Kept Warm Without Manual Chasing
High enquiry volume and long buying cycles meant most leads went cold. We built routing by budget and area, plus a nurture system that re-engages buyers when matching listings appear.
E-commerce
AI Handling Pre-Sale and Order-Status Conversations
Sizing, shipping and where-is-my-order questions filled the support inbox. We connected an AI responder to live store data with clean handoff rules for anything sensitive.
Want This Mapped for Your Business?
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